… or why do you do this?
What’s with the name Site Swappers?
While working at another company, one of our team members noticed that a small portion of the people that called for support were turned away. You see, the problem was that the caller’s site was hosted with another company that was not providing the desired level of support. Although our team member hated to do it, he was required to respond with something similar to, “You need to contact your hosting provider.” Out of this was borne the concept of Third-Party Support.
Another common request was, “I have a site on host A that I want to transfer to host B, but I can’t get the support team to help. Will you?” We sure will, and that’s where we got the name Site Swappers.
Why do you do this type of work?
If you read the previous section, you will already know the answer to this question. When you find yourself being turned down for support, it can be extremely disheartening.
Our goal is to simplify the process of obtaining support for everyone, including those who can not get support elsewhere. Third-party support is one of the areas in which we specialize, and we enjoy doing it. Yes, there are times that we get frustrated, but we are the kind of weirdos that enjoy this type of work.
Do you turn down support requests?
Absolutely! … but not many. Most of the work requests we receive involve skills we already possess, so there is no reason to reject them. There are plenty of things we just don’t do. We don’t replace fly-back transformers in tube-style monitors. We won’t refurbish your Commodore 64. We also won’t hack your neighbor’s router.
In all seriousness, if your work request is something with which we do not have a high comfort level, we will reject it. Rather than leave you hanging, whenever possible, we will refer you to a company that can help you. If you want to know if we will do a job, just ask.