Frequently Asked Questions
… or could you explain that?
Do I have to use you for hosting in order to get support?
Would you explain the "Third Party Support" thing a bit more?
Why would I pay you for support when I get free support from my Web hosting provider?
Perhaps one of the following scenarios might apply:
1. Your host provides a limited amount of free support, and you have reached that limit.
2. Your host charges $100+ per hour for support.
3. The quality of support your receive from your host is insufficient.
4. You want a dedicated support team to be there for you at any time.
5. You are planning on leaving your Web hosting provider, and you want to maintain continuous support during the transition.
Isn't Third-Party Support a strange concept?
The computer software and hardware used by your Web hosting provider (and nearly every other company on the planet) is generally serviced by a local IT person or company. That means they are paying a third-party for support.
So, as you can see, third-party support is not a strange concept, at all. In fact, it is extremely common.
What hours are you available for support?
Nearly all of them! We jokingly say that we are available every day, except Leap Year Day. Truthfully, we nearly always have team members available.